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User license downgrade and pricing

We will be downgrading to a lower user license with Confluence, from 2000 to 100. When this is completed, will we have to manually renew the license for all plugins that currently run on the 2000 user license, since we will be on a 100 user license? Or, will this be done automatically?

2 answers

1 vote
Andre Lehmann Community Leader Aug 20, 2012

You have to downgrade every plugin-license you are using manually...

We had the case that we had a 2000 user license and got 2001 users...
therefore we had to upgade the confluence-license and 4 (!!!) plugin-licenses....

All in all that took us about 1 months to get all licenses to the same user-level.

Kind regards
André

0 votes

Yes, unfortunately only Atlassian can help you with this issue. Since we migrated most of our licenses to the Atlassian Marketplace we are not longer able to modify them ourselves. If your license has not been migrated so far (only if you are a non Marketplace supported country) we can still do it for you. In this case just contact sales@k15t.com

Cheers,
Tobias

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