Use value of dropdownlist in email



When i try to use the value of a dropdown list in an email with the automation plugin it does not give me the correct value.

If i use {{}} there is no value in the mail

If i use {{}} i get following result in the email

{self=, value=xxxxxxxxx, id=13045, child=null, children=null}

Anyone have an idea how to get the correct result?




2 answers

0 vote

Hi Dave,

That's a bit strange.  I'm assuming 'company' is a select field?

{{}} should definitely work (especially given that {{}} prints out the value).

Can you raise a support request please via ?  

In the (private) support request can you include information about your fields and an example issue that you're trying to send an e-mail for:

  • https://<yourinstanceurl>/rest/api/2/field
  • https://<yourinstanceurl>/rest/api/2/issue/<ISSUEKEY>

Just save the JSON output of those to files and attach them to the support case.

Additionally, can you include screenshots of your automation rule please and your audit log (showing the rule execution for the issue above)?




0 vote
Nick Menere Community Champion May 22, 2017

Hey David,

It looks as the company field is a multi-select.

There for you can't directly reference the "value" as there may be multiple company's selected.
You can reference the first company like:


Or you can loop over them using:


Let us know if this fixes your issue.


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