I have the problem that when moving from one status to another the users have to do two things:
1. Transition from one status to the next
2. Update the Assignee
Is there a way upon transtion to remind or insist that the user re-assigns ?
I also wondered if there was a way at a transition to only allow assigning to a certain group of users ?
Thanks so much
The act of completing the transition is expected to have JIRA automatically then change the status of the issue. However there is not really a means to force users to change that field during a transition natively within JIRA. JIRA can be configured to require a field value some value, but there is not a means to require a change be made to a field. At least not with the base code in JIRA at this time.
You might be able to do this with the use of a 3rd party plugin like JIRA Misc Workflow Extensions. I believe this plugin has the ability to add in new validators in workflows that can then require a field like assignee to be changed during transition.
In addition to that plugin, what you could do is to create a transition screen to appear when that transition is clicked. This would bring up a screen with fields you could choose to display there that could be filled out before the transition happens. Steps on how to do this are in https://confluence.atlassian.com/jirakb/mapping-a-screen-to-a-workflow-transition-720634253.html
This way when users execute this transition they could be prompted to see the field assignee.
There was a bug listed on JRASERVER-12244 to request to have the ability to make that comment field optional. While it appears JIRA doesn't have a means to do this, there are some interesting comments from other customers that appear to have found ways to get around this. I'd recommend taking a look at Marius' response at https://jira.atlassian.com/browse/JRASERVER-12244?focusedCommentId=843433&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-843433
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