Updating Status Does not Update/Reflect on Dashboard Filter

Hi

When I update an issue status with the workflow Toolbox workflow post funtion the status update correctly but the dashboard filter (making use of the filter component) does not update and status of filtered items still reflect the old status. Even if I run a filter it still shows the old status.

It is if though the db is not refreshed properly.

How do i resolve this problem?

We run on Jira 5.0.3 and latest version of plugin 2.0.11

6 answers

Some additional information, when i reindex jira the status reflects correctly on the dashboard filter and system filters. The problem is therefore related how do I fire a reindex of the linked issue that was updated via the post function?

Usually the issue gets reindexed as the second last step in the post functions, but as you can manually sort the steps you have maybe moved the plugin action after the reindex action.

Could you check if that is the case?

Hi Thomas,

Thank you for the response, the update linked issue post function is the first post funtion that runs with the reindex of the issue the second last one. But the problem is not with the current issue but with the linked issue(s) that are being updated with the post funtion. The reindex might only be updating the current issue and not the linked issue(s) that are updated.

It is if though a call is required to reindex the linked issue that are being updated.

Below is the post function configuration: (i fave deleted the detail to fit the comment field)


The following parsed text will be copied to Ephemeral string 1:
Action Required
Edit | Move Down | Delete
— THEN
Value of field Ephemeral string 1 in current issue will be copied to field Issue status in linked issues filtering by:
— THEN
The value of the field Reassign Count will be increased by 1 unit.
Edit | Move Up | Move Down | Delete
— THEN
Value of field Reassign Count in current issue will be copied to field Reassign Count in linked issues filtering by:
— THEN
Set issue status to the linked status of the destination workflow step.
— THEN
Add a comment to an issue if one is entered during a transition.
— THEN
Update change history for an issue and store the issue in the database.
— THEN
Re-index an issue to keep indexes in sync with the database.
— THEN
Fire a Generic Event event that can be processed by the listeners.
Edit

Hi Johan,

This problem doesn't occur in JIRA 5.1 and higher versions. I will try to release a new version of the plugin that doesn't experiment this problem in earlier versions of JIRA. Anyway, my recommendation is to update your JIRA.

Best regards,

Fidel.

Thanks Fidel, will look into that.

Hi Fidel,

This issue was resolved but is now back again with the latest update of the plug in.

Plugin version: 2.0.14

Jira version: v5.1.5#784-sha1:6c72993


Can you please resolve or make suggestion?

Hi Johan,

I have tried to reproduce your problem with JIRA 5.0.7 and with JIRA 5.1.2 and Jira Workflow Toolbox haven't been able.

Nevertheless, with recently released JIRA 5.2 the problem is there. Can you please tell me which version of JIRA are you using?

I had prepared a new version of the plugin with improved issue indexing that fixes the problem. You can download it from here: JIRA Workflow Toolbox 2.0.15_beta_3

You can use this version with confidence in production environment.

Regards,

Fidel.

Hi Johan,

I have just released version 2.0.15 of JIRA Workflow Toolbox. This version fixes the problem you reported.

Regards,

Fidel.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

176 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you