Update Plugin with higher price - what pay customer?

When an update of an plugin is more expansive. What pay the customer?

Example:

 - Custom pay Plugin "Version 1.0" for 10$
 - Now I update a plugin to "Version 2.0" for new price 20$
 - What pay now the customer when update the plugin? The difference 10$ or for free? Ore else?

 

Thank you for help!

1 answer

1 accepted

See https://developer.atlassian.com/market/faqs/pricing-payment-billing.

For Server, if the customer is renewing within 60 days of the price increase, they can renew at 50% of the previous price ($10 in your example, so $5 for the renewal). Otherwise, they would pay 50% of the new price ($20 in your example, so $10 for the renewal). As long as the customer's license is current, they're entitled to free version updates. Once the maintenance period expires, they cannot update to a new version until they renew the license. They are entitled to use perpetually the versions from before the end date of their maintenance period.

For Cloud, when there's a pricing change, the existing monthly subscriptions will be charged using the previous pricing for 90 days. The existing annual subscriptions will be charged at the previous price for 1 year. This allows customers to be aware of price updates and decide whether or not to renew at the increased price.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Tuesday in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

134 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you