Thanks Suren. I found the page, and it listed draw.io with the "Paid update" button. I clicked that button and it installed the update.
However, when I go to use the plugin (e.g. create a new draw.io diagram), it now says "Please install a license for the draw.io app". In the Manage add-ons page, it is now listed but the button says "Free trial", and the license details says "Unlicensed". I'm pretty sure we have the licence, since we've been using it for a year or more at this point.
Why does it seem to think we don't have a licence?
I have created a support ticket with our customer advocate. Your message has been sent and a member of our team will be in touch with you shortly.
If you do not receive a confirmation email from us within the next
few minutes please check your spam or junk mail folder.
Thanks David. I didn't have any problems with the free version, but the message "Unsupported draw.io version" made me think I needed to upgrade. I guess this means Confluence Cloud is not supporting the use of the free version anymore? If I have the option I would like to downgrade back to the free version.
The reason that warning is shown is the free version of draw.io was frozen when it switched to being pay-for, in August 2017. Whereas, draw.io itself shouldn't break, the problem is that the Confluence API is moving and draw.io isn't. This means, eventually, compatibility issues will arise and the warning is in place because a problem with diagram revisions has started in the free version.
You're welcome to switch back to the free version, but please note we won't fix issues (it's unsupported). The instructions are at https://desk.draw.io/solution/articles/16000074565-how-to-downgrade-from-a-pay-for-version-of-draw-io-for-confluence-cloud-to-a-free-version.
We are using the PAID version and under manage add-on, it shows that we are using the latest (there is no option to upgrade), yet we still receive the message to please upgrade the add-on and we can no longer click ok and continue to edit. We are completely blocked and cannot edit our diagrams.
@François CourtinYou can find the Google cache version of the article at http://webcache.googleusercontent.com/search?q=cache:FbpPiuaGEqgJ:https://desk.draw.io/support/solutions/articles/16000074565-how-to-downgrade-from-a-pay-for-version-of-draw-io-for-confluence-cloud-to-a-free-version&num=1&client=firefox-b-ab&hl=en&gl=uk&strip=1&vwsrc=0
The reason we removed it is that version is displaying a number of problem, since we haven't updated it for a year. Many users are reporting that they cannot edit diagrams, and were unhappy we were telling them how to downgrade to the free version if it didn't work properly.
If you can't edit diagrams in the free version, you're in the same position as running an unlicensed version of the latest version and at least that won't have additional problems.
But if you have a message saying "unsupported version", you're already running the free version. We show that message when we detect you're running a version of Confluence Cloud that the free version doesn't work correctly with any longer.
I am a user (not an admin) in a confluence cloud but I'm not able to insert draw.io diagrams in my pages because of the following message 'Please install a license for the draw.io app'. I asked my admin to upgrade to paid version and click on free trail but it still doesn't work for me.
What should I do to continue my work?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs