Unauthorized after installing Checklist for Jira

[Karen Moloney]

I have just installed Checklist for Jira on a trial which confirms I have admin permissions.  I can create global checklists which are kind of visible in the issues.

When viewing the issue I see the title of the ToDo list and my newly created global check list but an error on both "An error occured while updating the checklist" and when I click error I see "Unauthorised".   When I go back in and view my global definitions, there are none defined. 

We are on the Jira cloud edition.

Any help is greatly received.

Karen

[Yves Riel [Okapya]]

Hi Karen,

It's probably a browser security setting. Which browser are you using? Did you try with another browser? You need to allow cookies from the okapya.com domains for the add-on to work properly.

[Karen Moloney]

Thanks for the reply.  I am using firefox and you are right, it works fine on Chrome.  Am allowing cookies on firefox but it's still not working.  Thanks for your help though as I now know where to look.

[Yves Riel [Okapya]]

In Firefox ...

Make sure you accept third-party cookies. If you set it to only allow visited site, then visit https://checklistforjira.okapya.com/

[Karen Moloney]

Thanks I did have it set up that way.  With a bit more investigation, I found that the problem was the tracker NewRelic.  I have ghostery running on Firefox and it was blocking the tracker.

I had to allow the tracker and everything worked successfully.  I did check the FAQ and Eula but it didn't mention the requirement of allowing trackers.  It might be good to add that information.

Cheers and thanks for the help.