'Unable to reach remote host. HTTP status 500' When running Jira over https and using eazyBI gadgets.

I am getting this error displayed when changing Jira to run over https for all of the eazyBI gadgets on a Jira dashboard.

In the logs it says:

2013-01-17 13:36:02,366 http-bio-8443-exec-15 ERROR matthewwheat 816x195x6 3x3lwd 0:0:0:0:0:0:0:1 /plugins/servlet/gadgets/ifr [renderer.internal.http.HttpClientFetcher] Unable to retrieve response

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

2 answers

1 accepted

1 vote
Answer accepted

Turned out we needed to add the Jira certificate to the system wide trusted certificates..

Step 1 export certificate from jks file

keytool –exportcert –alias tomcat –keystore “<path to tomcat keystore>” –file <any name you want>

Step 2 import jira cert into system wide trusted certs

keytool --import -trustcacerts -keystore “c:\Program Files\Java\jre7\lib\security\cacerts” -file "c\Program Files\Atlassian\JIRA\conf\test.crt"

Answer yes when asked do you want to trust this cert

Hi Matthew,

Other gardgets are being displayed correctly?

Best regards,
Lucas Timm

yes they are all ok

So it may points to an easyBI issue itself. Sorry for couldn't help it better.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


275 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you