Unable to locate Go2Group synapseRT in the Marketplace

Followed the istallation process of synapseRT but could not find the synapseRT or Zephyr for JIRA in the Marketplace.

1 answer

1 vote

Well, they're there. Have a look at https://marketplace.atlassian.com/plugins/com.go2group.jira.plugin.synapseas an example.

I guess the question is what you're doing that prevents it from appearing?

Oh, hang on, let me guess. You're using Atlassian OnDemand?

Where you can NOT install plugins unless they are supported by OnDemand (SynapseRT is not on the list they support yet, so you can't have it unless you move to Downloaded Jira and host it yourself. Or move to a provider who will let you have plugins)

Thank you for your quicl respose

Do you see the synapseRT in the Marketplace?

I used the link that you have provided. Downloaded the add-on file and the key.

Went to the 'Mamage Add-On' but could not find the upload file link.


Yes we are using OnDemand and we do not want to host JIRA.

I guess we will need to find another Test Management tool

Thanks again


Ok, the only test tool that has a full 2-way integration with Jira OnDemand is Zephyr, with a connector you can install. Other tools can do basic integrations over the REST interface, so I'd concentrate on those (most test tools work best with a full integration, but that means installing plugins in Jira, which can't be done in OnDemand)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

466 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you