Unable to enter Zephyr License

LicenseKey is invalid. Please verify and re-enter correct LicenseKey!

Copied license of admin section, no joy.

1 answer

Hi Raph,

Typically this occurs when you have line breaks or didn't copy and paste the entire license in.

It can also occur when you have purchased Zephyr for JIRA but the license count for the Plugin doesn't match the license count for your JIRA instance. For example, if you have a 50-user JIRA instance a 10-user Zephyr for JIRA license will not work. Here you would need to purchase a 50-user Zephyr for JIRA license.

It can allso occur when you are putting the license in an incorrect place. Please use "Manage Add-ons" and then select "Zephyr for JIRA" from the User-installed Add-on list. This location will work if you got your lisense from Atlassian.

The other location where licenses can go is under the "Zephyr for JIRA" License area. This area is for companies that purchased Zephyr for JIRA from Zephyr directly.

You probably got your license from Atlassian as Zephyr recently stopped producing lincenses. Currenlty, all new licenses come from Atlassian. We are in process of migrating all Zephyr-produced licenses to Atlassian-produced licenses.

If these don't resolve the issue, contact Atlassian Support directly or Zephyr support directly (support at getzephyr dot com). We at Zephyr could do an online meeting with you to review what is going on.

Kind Regards,

Chris <- Work at Zephyr

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,750 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you