Unable to do a JIRA Update Check since I installed UPM 2.8.2

Since I installed UPM 2.8.2 I can't do a JIRA Update Check.

I'm getting error An error occurred while connecting to the Atlassian Marketplace. For more information about this problem, please refer to the UPM documentation.

I have no problem connecting to the Marketplace cause I can update othe plugin as well as install new ones.

So I guess this is a BUG in 2.8.2

3 answers

1 accepted

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All of a sudden, the problem is fix and we didn't do anything on our side. I guess something has changed on the marketplace side

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I am having the same issues on both our jira server AND confluence server running upm 2.8.2.

In both jira and confluence you can browse plugin, add new plugins and even get notifications for plugin to be updated. However neither in jira (5.2.6) or in confluence(4.3.7) I can do a update check to jira 5.2.7 and confluence 5 both giving the same error message "An error occurred while connecting....."

And I can t find any logs either about the issue...

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Hi Jeff and Roger,

This was confirmed as a bug of the UPM plugin and it has already been reported on our ecosystem. You can follow this bug report on the following link:


In the meanwhile, to fix this issue you can try the following:

Download the latest UPM and install it via file upload. Restart JIRA and check if the problem persists.

I really hope this helps.


Pietro T. Schaff

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