Unable to disable option value of a Project Specific custom field

I tried to search this problem in Google but I find nothing about this.

We found some option value of a Project Specific custom field unable to be disabled. When we select "disabled" and then click on Update button, it seem the process cannot be ended (see a screenshot). After refreshing the page, that option value is still enabled. 

Have you ever found this issue before? Please also advise how to fix it. 

Thanks.

image2015-9-17 10:41:10.png

2 answers

It is possible that the project specific custom field is used by several projects. So any enabling / disabling of options will make those options enabled/disabled for all projects. Sometimes if the option is used by other projects then it may be difficult to disable them.

What i suggest you to try is create a new custom field context for your project, and then enable/disable options. Hopefully it should work then.

Pilar

What version of Project Specific Select Field are you using? And are you using custom field type Project Specific Select Field (simple)? https://marketplace.atlassian.com/plugins/jira.plugin.projectspecificselectfield.jpssf

Then I guess you are running in the same problem as described here, which was recently reported by another user. https://bitbucket.org/hski/projectspecificselectfield-public/issues/46

This problem is related to some special characters. In your case "/" in the option value.

I will provide a bugfix release soon.

Best regards
Holger

Thank you very much! It's correct. The custom field type that we are using, is Project Specific Select Field (simple) and the option value that we tried to disable is "DCO Move CVS/SVN" (that having "/"). So that means, currently there is no solution to fix it and I have to wait for a bug fix release. Is that right? To do data integrity check or JIRA restarting, does not help, right?

Yes, data integrity check and JIRA restart will not help. It is a bug in the plugin, which I am going to resolve. Meanwhile you can disable the value via SQL. Please see https://bitbucket.org/hski/projectspecificselectfield-public/wiki/Home in section SQL API.

Thank you! it worked.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Apr 10, 2018 in Marketplace Apps

Learn about how Stefan K. built one of the *first ever* Marketplace apps

In this post you will discover more about the evolution of K15t software, some big topics they're currently focusing on in the app space, and a rare (not not funny!) photo of founders Mike Cannon-Bro...

12,842 views 11 24
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you