We ran into a bizarre issue when testing a fresh install (23rd release) of Herzum on JIRA 6.3.
When somebody ask for approval on a Jira, the mail gets sent correctly and an authorized person replies to the email with the body "@APPROVED this is a comment". The associated JIRA gets approved but for some reasons the comment doesn't show up. We know the reply email is good and that the Herzum mail handler is activated since the approval/rejection part works.
As per the documentation, Herzum should append everything that follows @APPROVED/@REJECTED into the comment section of the Jira.
We are on JIRA v6.3.6 and on Herzum 1.1.0-GA-6.0-6.3
Here is an example. I replied to an approbation request email with this body:
"@APPROVED test comment first list
I don't not know if it is releated or not, but I get this stack trace in incoming email every minute:
2015-01-12 10:00:08,880 ERROR [Office365 IN] atlassian-scheduler-quartz1.clustered_Worker-1 ServiceRunner Herzum Approval Plugin Handler Herzum Approval Plugin Handler: Exception: null
I'm sorry but the current version of the add-on doesn't allow to add comment on multiple lines on replying to a request approval via e-mail.
For example, the reply to an approbation request can have this body:
"@APPROVED test comment on the same line of the approving tag".
Please, contact me for any further doubt, request.
Yes, certainly, our JIRA help-desk projects allows you to open us a ticket for each of our add-on so that we can use the email address you will provide us to contact you. Please, follow the steps below: - go on the Herzum add-on documentation space (https://chicago.herzum.com/confluence/display/HAP/Herzum%20Approval%20Documentation) - follow the link provided on the documentation main page ‘Issue-tracking: Create an issue here (Herzum Approval Plugin - Project)’ - create the issue Sincerely
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