Unable to activate any cloud add-ons Edited

I am attempting to activate a trial of Zephyr to my cloud installation of JIRA, for evaluation purposes. We already have JMWE installed which was installed several months ago succesfully; however, clicking the 'Free Trial' button doesn't do anything for the Zephyr add-on - in fact, I appear to be unable to install any new add-ons whatsoever now. Clicking the 'Install' button does not result in anything occuring for any of them, not even a message, whether the add-on is free or not. Is there a setting I am missing somewhere?

2 answers

0 votes

I think this needs to go to Cloud support over at https://support.atlassian.com

Hi Stephen

Thanks for your interest in Zephyr

We were able to reporduce this issue yesterday and had informed Atlassian of the same.It seems none of the addons in the market place were responding after clicking on Free Trial or Install

Atlassian has fixed this for now .Please refer the status link they had provided us and verify the incident reported when you scorll down at the page for July 18th

http://status.marketplace.atlassian.com/

You should be able to access the free trial for now.If not kindly report here and we would proceed accordingly

Thanks

ZephyrSupport

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,439 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you