Hi Mallinath
Thanks for your interest in Zephyr.Please follow the comment made form Zephyr Support in the below link and try out the steps
If you still have same issue or difficulty in following this we would recommend you to sign up to "https://support.getzephyr.com/hc/en-us" and use the option "Submit a Case" to raise a ticket with us.One of our engineers would immediately contact you.
Thanks
ZephyrSupport
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