URGENT Require License for Jira Suite Utilities Plugin

How do i get a licence, our production system is down stating we have no license.

We have not needed one till date.

4 answers

i think this problem should be ther with following plugin check CustomWare JIRA Utilities


is it correct?

That is correct, but know i need a SEN # do you know what this is?

SEN means Support Entitlement Number (SEN)

check this to know how to get


Thank you, go it

don't forgot to accept as a answer :)

I know its free, but after intalling the plugin and using the copy function it says the license is invalid.

Where do I get a lincense. When I click on the license link in the merchant protal what is there does not make sense. I created a text file, changed the values and tried to upload it but it did not work.

To CustomWare JIRA Utilities Plugin License Details page in Jira.

I am stuck, any help will be appreciated.

JSU plugin is not supporting by Customware and it is supporting by beecomso check whether you have deployed any customware plugins

You are correct it is the customware utilities plugin, when i try to acquire it asks for SEN # do you know what this is? and where to get it?

Thank you for the assistance

You can try to uninstall and install the plugin back again.

Try it already and it did not work.

JSU plugin is a free version,check this


the error should be some other plugin, share the error message here

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,706 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you