Trouble with connection


I have a licensed Outlook integration for JIRA.

From Internet explorer (all proxy settings off) I can login into my JIRA instance.

From Outlook I get "Login Failed. Service Unavailable."

How can I fix this?

3 answers

Could you please check if the Remote API is enabled in Jira?

Furthermore you can try to use a FQDN or IP address in the connections settings. Also make sure you use the correct protocol (http, https) and the port (8080) if required.

That was it, thank you.

Since v1.6.0 the SOAP / XML-RPC API is obsolete, the REST-API will be used from now on. Thus the solution only applies to versions prior 1.6.0


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

355 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you