I have JIRA Service Desk project (Project A) and a JIRA Software Development project (Project B). When an issue comes in to Project A, we will create a linked issue in Project B with the Link Type "service desk".
I want to transition the Project A issue when the Project B issue transitions. I have set up an Automation Rule like the one here: https://community.atlassian.com/t5/Product-Apps-questions/How-do-I-automatically-trigger-a-status-change-on-a-linked-issue/qaq-p/604736.
However, that rule seems to make the transition for ALL linked issues. I only want to make the transitions for linked issues with the Link Type "service desk".
Is there a way that I can do this?
Hey there Eldon,
It's not 100% perfect but if your linked issue has just the one link, matching on a condition that matches:
Then the related issues will only run if it's first link is of "service desk" type.
I've added an issue for something simpler / more permanent at https://codebarrel.atlassian.net/browse/AUT-561
Thanks for the suggestion, Mark. But potentially, we might have more than one issue linked. I think the issue you raised (AUT-561) is exactly what we need. Hopefully they'll get around to that soon.
In the meantime, I'm using the project category to distinguish. For example, our Service Desk projects will now all have the Project Category "Service Desk". In the Service Desk Project, I can have issues A-1 and A-2. In a regular Development Project, I can have issues B-1 and B-2. Let's say A-1, A-2, and B-2 all link to B-1. (Doesn't matter what Link Type anymore.) Because my Automation Rule has a JQL to look for category="Service Desk", when I transition B-1, it will only transition A-1 and A-2, but not B-2.
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