Timesheet plugin still UNREGISTERED?

Bonjour,

Nous avons acheté une license Timesheet pour 25 users pour 2 ans.

Le plugin est bien installé et la licence est bien copiée, mais le plugin affiche toujours UNREGISTERED.

Voici ce qu'il y ad'écris dans l'outil de gestion des plugins externes.

Version: 2.3.8
Développeur: Andriy Zhdanov
Clé du plug-in: jira-timesheet-plugin
Details de licence: 25-user commercial license, Standard, expires 20/nov./14 8:00 AM
Etat de la licence: Incompatible avec licence de produit (mauvais type)
License SEN: SEN-2425009
Clef de licence: AAABQw0ODA...

Comment puis-je activer le plugin ?

Merci :)

Luc

3 answers

1 accepted

1 vote
Accepted answer

Hi Luc,

This is the problem "Incompatible avec licence de produit (mauvais type)", so you need to retrun this license and get the same license as you have for JIRA.


If it has Unlimited license then you need Unlimited license for plugin too, even though you've bought JIRA after Feb 2012. Just highlight in comments that your JIRA has Unlimited license.

Thank you.

0 votes

Hi Luc,

I'm afraid I don't speak enough French to write a reply that would make sense.

I think you need to get in touch with the author of the plugin directly and ask them for support, we are only end-users here and can't really help with the money side of it.

Hi,

Thank you for the quick answer.

My JIRA licence is Academic et my Timesheet licence is commercial, that's the problem.

By the way, your plugin is realy usefull for our team, great work :)

Glad, thank you for feedback!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,444 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you