Timesheet gadget is blank

[Cindy Ross]

The timesheet gadget on my dashboard is blank. It used to work at one time, but has been flakey. I tried changing the Edit options and using different browsers, but I get the same result.

[Cindy Ross]

Hi,

I ran a log and there were no references to a plugin issue. I am able to pull a report showing my hours worked for the specified timespan.

Cindy

[Andriy Zhdanov]

So, it's just problem with gadget. Could you please check if there are any javascript errors? May be using Firefox + Firebug, or Chrome Developer tools.

Thank you.

[Cindy Ross]

I looked at the Console in Chrome and it doesn't show any javascript errors.

[Andriy Zhdanov]

Hi Cindy,

Sorry I could not come to anything, have you managed to solve it?

[Cindy Ross]

It has not been resolved, as we can't figure out why it's not working.

[Jean-Christophe viau]

I have the same issue here but I also have CORS error in chrome console. Also happens in FF.  

[Oleksandr Velytchenko]

Hi Jean-Christophe,

CORS error seem not related to blank dashboard but first two errors relates.

1. Could you please check do you have Time Reports installed in Jira settings.

2. Do app work via direct link m32media.atlassian.net/plugins/servlet/ac/timereports/timereports ?

Thank you

P.S. It is better to get support via Prime Timesheet support portal https://primetimesheet.atlassian.net/servicedesk/customer/portal/1

[Meital Sherman]

Hi. was this resolved ? we also have the same issue

[Andriy Zhdanov]

Hi Meital,

Please make sure you have correct version installed 3.4.3 for Jira 7 or 4.1.4 for Jira 8.

Thank you.

[Andriy Zhdanov]

Hi Cindy,

Please try further trouble shooting:

1) Are there any related exceptions in jira log or console output?
2) Does the report for corresponding parameters work?
3) Remove gadget and add again.
4) Try reinstall plugin.

Thank you.

[Cindy Ross]

Hi Andriy,

Thanks for the feedback. The troubleshooting tips you provided didn't solve the issue. I am also not the only one here with this issue. Is there anything else I can try? Thanks! Cindy

[Andriy Zhdanov]

Hi Cindy,

Could pleae comment on questions 1 and 2.