Timesheet error after Jira Upgrade

[Evandro Oliveira]

Hi,

After upgrading Jira from V4 to V6 and installing the new Timesheet plugin, all users that have the gadget from Timesheet have this error:

Error loading gadget from rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/gadget.xml: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500

Can you help?

Regards,

Rui Moura

[Andriy Zhdanov · Accepted solution]

Hi Rui,

Timesheet and Group Timesheet gadgets were consolidated into one new gadget, so you need to remove it from dashboard and add new one and configure again, or you see instructions for how to upgrade half automatically: https://bitbucket.org/azhdanov/jiratimesheet/wiki/Migration%20guide.

Happy holidays.

Thank you.

[Taiwo Akindele]

For internal server errors, one may need ro review more logs to pinpoint the issue, but a few things that may be related are:

Ensure any search filters associated with this plugin is in-place (https://answers.atlassian.com/questions/198634/jira-timesheet-gadget-fails-to-load).

If that doesn't resolve the problem, and JIRA is deployed behind some kind of proxy, try bypassing the proxy and accessing JIRA directly perhaps using the serverIP:Port number to see if the problem doesn't occur. If it doesn't perhaps it's network related?

Review other environment related requirements for JIRA 6 (https://confluence.atlassian.com/display/JIRA/Supported+Platforms). Like your JDK type and version.

Also look through your JIRA and Tomcat logs to ensure you're not having any more general errors regarding failure to load system plugins or gadgets on startup generally.

[Evandro Oliveira]

Hi,

Thank you for the help.

Since there are few Gadgets, I'll remove the old ones and add new ones.

Regards,

Rui Moura