We have installed the Timesheet add-on for evaluation (expiring date october 19th).

The menuitem "Timesheet" is shown in JIRA but the page is blank. No information is shown.

What has happened? The installation of the addon seemed to go right.


Åsa Pousette

9 answers

Is "Time Tracking" set to "On" in JIRA?

What is that done in JIRA?

Go to Administration -> Issue Attributes -> and make sure "Time Tracking" is activated.

At Administration -> System -> Issue Features -> Time Tracking : It says "Time Tracking is currently ON".

But, it still doesn't show.

If I go to Administration -> Projects (Choose a project) -> Actions -> Browse Project Timesheet

I then get the following error message:

Oops - an error has occurred


A system error has occurred.

Please try submitting this problem via the Support Request Page
Otherwise, please create a support issue on our support system at http://support.atlassian.comwith the following information:

  1. a description of your problem
  2. cut & paste the error and system information found below
  3. attach the application server log file ( /var/atlassian/application-data/jira/log/atlassian-jira.log )

java.lang.NoClassDefFoundError: com/atlassian/upm/api/util/Option

Java class for license system not found. I do not know how to fix this error, becuse in timesheet-x.x.jar I find all componets for licensing system.

It seems that the timesheet eval only pulls standard issue types (Bug, task, etc.) I have GreenHopper agile issue types as well as a customer issue type. Can I change what the query returns for open/vs. closed. Also, I'd like to see all issues in a time frame. I might be just missing the documentation. But don't see much in how to configure this plug in.

Hi, kmack,

Timesheet for JIRA development started at last summer at year 2012. Development takes a much time and money so if you want features you want you need to wait I get these features to developed and get enough money to pay salary to freelancers from China and India whom I hire for help in development. My add-on sells avaragelly only 750 USD in month and that is not much money and thats why development is very slow.

Also this framework cost much of USDs in year to developing Time Frame / Gantt Chart:


I need better revenue to buy OEM agreement from Bryntum AB.

Also I paying enough royaties for 3rd-parties from their frameworks.

You can see my turnover at here: http://www.i4ware.fi/revenue/

I fixed now much bug on this. Timesheet showed no data if issues has unassigned users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 07, 2019 in Marketplace Apps

A Timeless Love Story

It started as any story starts, on a normal, rainy day.   Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...

458 views 8 27
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you