Timeout issue on gateway when we configure the JIRA xporter plugin

Hi team,

We always get a proxy error 502 when we try to confiure the xporter plugin at https://xxx/jira-dev/secure/admin/views/com.xpandit.plugins.jiraxporter.Manage.jspa?tab=managertemplates.

The version of plugin is 2.4.0 and JIRA version is 5.0.6.

We put JIRA behind the gateway, and we found there are following timeout error on gateway server:

[Tue Mar 05 02:01:03 2013] [error] [client] (70007)The timeout specified has expired: proxy: error reading status line from remote server ssi-jira-dev.xxx, referer: https://xxx/jira-dev/plugins/servlet/upm
Mar 05 02:01:03 2013] [error] [client] proxy: Error reading from remote server returned by /jira-dev/secure/admin/views/com.xpandit.plugins.jiraxporter.Manage.jspa, referer: https://xxx/jira-dev/plugins/servlet/upm

What we need to set for the issue on gateway?



5 answers

1 accepted

0 votes
Accepted answer

Hi Jay,

We may have a problem with loading many users in the administration. We will analyse this and get back to you as soon as possible. I guess that the timeout may be also related with that, right?

How many users do you have in your JIRA server?

Best Regards

Yes. I think so. We had about 60,000 users in JIRA.

Is there any known performance issue on the plugin? It seems it will take long time to render out the page for the configuration of plugin.

Hi Xporter team,

Will the plugin load all users in JIRA to the configuration page? It's so slow to render out the page when we try to access it or save it. It usually takes us minutes to refresh or save a change.


Hi Jay,

We have loaded a JIRA server with 50k users and the performance problem that you reported happens.

The solution will be to drop permissions based on users, since from version 2.4.0 we support permissions based on groups.

The next version should be released during the next week.

Thank you

OK! Thanks!


This problem has been fixed since version 2.5.0.

Best Regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,703 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you