Time to Resolution, and days to resolve: addon is not consistent with JSD

Rina Nir Solutions Partner May 05, 2016

JSD project shows perfectly reasonable "Time to resolution" information in JIRA normal reports or in JSD own reports. However- the information does not show up in JIRA-All in one reports: see screenshot below.

image2016-5-5 16:23:14.png

Note: could it be due to the fact that the "resolution" field is not used in the project and always empty? Is there a way to reach a behaviour that is consistent between JIRA-ALL-In-One plugin and JIRA/JSD?


2 answers


Thank you for reporting this. We are looking into the problem and will provide an update soon.


All-In-One JIRA Reports

Rina Nir Solutions Partner May 17, 2016

Has there been any progress?


Days to resolve is calculated by calculating the number of days between created and resolved date for an issue. If the resolved date is empty then the plugin will not be able to calculate the difference.

It seems like JSD time to resolution date has some logic built into it based on the calendar setup and other parameters set up in the system. The plugin will not be able to have that login built in to the Days to resolve field.

Please let us know if you have any follow up questions.


All-In-One JIRA Reports



We have updated the plugin to be in sync with JSD Time to resolution and Time to first response fields. Please give it a try and let us know if you face any issues.



All-In-One JIRA Reports

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

354 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you