As per the documentation, I added SLA Indicator custom field, but it seems that that's a global indicator. I have multiple SLAs setup, so a JIRA ticket can breach one of the SLAs but when it moves to the next SLA stage, I would like the SLA Indicator to be reset.
Basically, I want to report on JIRA issues that are "currently" in SLA violation. (I don't want to include JIRA issues that may have breached one of their previous SLA stages.
SLA 1: Not Started -> In Progress
SLA 2: In Progress -> Done
JIRA-1234 violates SLA 1 and is currently in Not Started state. SLA indicator flags it as SLA Exceeded. That's great. But now when JIRA-1234's status changes to In Progress, it goes into SLA 2 phase but SLA Indicator still says exceeded. I would like SLA indicator to now reset as per SLA 2.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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