Three Level Cascading Select

[Richard Winstock]

I have a three-level hierarchy within an Insight Scheme:

Level 1 (e.g. Hardware/Software)

-> Level 2 (e.g Type of Hardware, Desktop PC)

->-> Level 3 (e.g Type of Problem, Hard Drive)

These are linked in the Scheme with outbound references, so L3 has outbound references to it's parent (L2) and grandparent (L1)

This works fine within Insight, but I can't get it to work within a JIRA issue.

1. I created an "Insight Object (single select)" custom field which shows Level 1 objects.
2. I created an "Insight Referenced Object (single select)" custom field which shows Level 2 objects, which "Parent Custom Field" for the Level 1 Custom Field
3. I created a further "Insight Referenced Object (single select)" custom field which shows Level 3 objects, with the "Parent Custom Field" set to the Level 2 Custom Field - but it shows EVERYTHING for the matching Level 2 field irrespective of the correct Level 1 field

So my question (in simple terms!) is how can I make the Level 3 field filter on both the Level 2 AND Level 1 selections?

Thanks

Richard

[Alexander Sundström]

Hi Richard,

According to https://documentation.riada.se/insight/latest/insight-user-s-guide/placeholder this can be used in automation and creation /editing of objects, but not for custom fields. We will add support for this in the future, but it's currently not in our roadmap.

Best Regards
Alexander