Threaded comments for JIRA - Internal comments in threads sent to Service Desk customers

We are using the Threaded comments for JIRA but we found out recently that when our agent replies in thread to an Internal comment in our Service Desk, that comment is sent to the Reporter via email notification (even though it is marked as Internal).

 

We would like to enable this add-on only for JIRA, exclude Service Desk.

 

Is that possible?

 

1 answer

Hi, we are faced with the same problem. 

Since several months the vendor can not eliminate the problem, as a result we decided to modify the plug-in independently, if interested, write me in a week or so - I will share it.

Hi Nikita,

that is great!

We are interested in your solution very much.

Could you share it with me, please?

 

Lenka

Hi Nikita,

 

thank you so much!

But we don't see how this is different from our current version, could you say how this version was edited? Or what's the context behind this file?

Thank you again,

 

Lenka

We're still encountering this same problem.

Lenka, were you able to find a solution?

Unfortunately, Nikita's code is no longer visible.

Does AtlaZon get notice of these FAQ questions?

Like 2 people like this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,386 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you