We've tried installing the plugin according to the installation guide, but no Timetracker - Time Tracking & Reporting add-on can be found while saearching.
Is this a common situation for the new version and do we need to find a different way to install it?
On what JIRA version did you try to install it? The easiest way to install Timetracker is if your administrator searches for it on the Administration - Add-ons - Find new add-ons page.
Maybe the problem was the compatibility. I updated it, so now you can find our add-on for the latest JIRA 7.2.0 version too.
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