The Connector installation error

Hi,

After The Connector installation (added to Jira home directory), The Connector can not be enabled.

I use manual

http://manual21.the-connector.com/introduction#installation

This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled.

I am trying Jira and Connector trial version on my computer.

Where I can find these error description?

2 answers

1 accepted

I have answer from The Connector support line:

JIRA 5 has an Application Data folder with the plugins folder you need.

C:\Program Files\Atlassian\Application Data\JIRA\plugins\installed-plugins

I have this same error... what did you do to fix it? I don't understand this answer.

Hi,

This tool has much more errors and weak support. I don't suggest to use it.

I did not receive answers to my questions from the support line.

0 vote

Ok, what does the log file say? What errors are you seeing?

2013-03-14 16:46:07,770 http-bio-8080-exec-11 ERROR adrijus.jakulevicius 1006x172x1 g6c17z 0:0:0:0:0:0:0:1 /secure/AdminSummary.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jconnect.jconnect-plugin:uuid'. Is the plugin present and enabled?

I have answer from The Connector support line:

JIRA 5 has an Application Data folder with the plugins folder you need.

C:\Program Files\Atlassian\Application Data\JIRA\plugins\installed-plugins

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

179 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you