First - Does anyone pull Tempo data via the database?
If so, have you ever ran across a scenario where the time is recorded in Tempo but the time is not recorded in the database? It is as if the database transaction did not complete?
Unfortunately, I can't pull logs as the date this happened is beyond the log files.
we have never encountered this problem and it might be easier to follow up on this problem in Tempo support (https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support ).
Can you confirm that the worklog shows in the Timesheet but is not included when you are using the Tempo servlet (https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support ) to get worklog data from the database.
Tempo uses the JIRA worklog tables, so all worklogs entered should display in the Timesheets (independent of being logged via the JIRA Log work dialog or the Tempo Log work dialog).
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