Tempo doesn't return Service Desk worklogs


Do you know how I can fetch Service Desk worklogs from Tempo?

We use two project types : Software and Service Desk. My problem is that we have a very limited number of 'Service Desk' accounts.

My account doesn't have access to Service Desk, but I have a read-only access to all issues and to their worklogs.

I use the Tempo API to fetch the worklogs from all projects so that I can build reports for the management.


The problem is that, when I use Tempo API, it doesn't return me the Service Desk worklogs.

When I use the worklog API, I can get all worklogs, even the Service Desk's, but I don't want to make 13000 calls to fetch all my worklogs, it will kill the server


I don't understand why Tempo would add a restriction over my native access.


I guess there is a configuration that I have missed? Thanks in advance!


API call:

  • Tempo API: https://{{host}}/rest/tempo-timesheets/3/worklogs?projectKey={{ProjectKey}}&datefrom=2017-01-01&dateTo=2017-12-31&format=xml
  • Worklog API: https://{{host}}/rest/api/2/issue/{{IssueKey}}/worklog/


  • JIRA Server 7.1.7
  • Tempo Timesheets - 8.3.1
  • ScriptRunner v. 5.1.6

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