Do you know how I can fetch Service Desk worklogs from Tempo?
We use two project types : Software and Service Desk. My problem is that we have a very limited number of 'Service Desk' accounts.
My account doesn't have access to Service Desk, but I have a read-only access to all issues and to their worklogs.
I use the Tempo API to fetch the worklogs from all projects so that I can build reports for the management.
The problem is that, when I use Tempo API, it doesn't return me the Service Desk worklogs.
When I use the worklog API, I can get all worklogs, even the Service Desk's, but I don't want to make 13000 calls to fetch all my worklogs, it will kill the server
I don't understand why Tempo would add a restriction over my native access.
I guess there is a configuration that I have missed? Thanks in advance!
this problem depends on the version of Service Desk you are using. Older versions of Service Desk did override JIRA project permissions and limited therefore the information that can be retrieved via api.
You can use the Permission helper to check on the permission you have in the Service Desk Project. Very likely it returns a summary saying that JIRA Service Desk has overridden this permission and that users need to be Agents to have this permission. This affects the information that can be fetched by api's as the permission check fails.
This behavior has been changed in later versions of JIRA Service Desk ( not exactly sure about the version, but we got the update that Service Desk does no longer override the JIRA project permission in Januar 2018).
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