a customer currently has a problem which could not be comfortable solved by tempo timesheets, but maybe some has a different point of view to help me out.
Possible solutions I can think of:
I am quite surprised to see that the issue type is not included in the report, as this would seem to be the easiest solution (filtering the report would even be better).
But maybe there is a fourth solution which I cannot see at the moment...
Any input is appreciated!
Thanks in advance
the issue type is included in the Excel and the XML export. If you have Tempo account as a Jira custom field you only need to choose the Account once, when you create the issue. In case this is done wrong to start with (only the accounts connected to the Issue are available) you can edit the choice within the issue. This account information can be included in the export.
Please take a look at https://tempoplugin.jira.com/wiki/display/TEMPO077/Configuring+Fields+and+Properties for more information.
Hope this helps
it would be great to be able to associate a account to a project / issues type.
I have a support and maintenance service desk project, Change requests and service request are associated with the maintenance element of the contract and incidents with the support element, I would like to automatically set the tempo account to each issues type.
I'm was disappointed to see that issue type wasn't one of the first grouping options available. This is really how we want to report up our hours. Isn't issue type one the primary ways you would want to roll up hours by employee? I don't want to have to turn them into accounts just for the reporting, but I did also think of that as did the original poster here.
In the documentation there is some strange language about grouping in reports, " Items are organized according to Jira hierarchy." Can we change that hierarchy? Where is that defined? What is the current recommendation for this?
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