Tempo Timesheets Component Not Showing Up On Detail Page

I have been using Tempo Timesheet for a few months and everythigng was working properly.

Last week, I moved my JIRA instance to a managed JIRA hosting provider. When I am on the issue detail page, there used to be a Time Tracking section in the lower right corner of the screen that had a plus to the rifght that I would use to track my time. The whole time tracking section is now missing onteh detail page for many issues. However, I can still track time by going to the button More->Log Work.

Any ideas how I can get this resolved?

2 answers

1 accepted

Hi Chris,

Please create a support ticket in our public issue tracker: https://tempoplugin.jira.com/browse/JTS and please include screenshots of your problem.

Kind regards,

Benedikt

Benefikt,

I did post this issue to Tempo's support on Monday but I have not received any type of response from them yet. I hope this is not be a perminant problem with Tempo'ssupport.

However, I do beleve I have found a solution to the problem I was having. The developers working with the issues where the Tempo Component was not show up were NOT part of thr jira-developers group. When I added them to the jira-developers group, everything worked fine. There much be some permission that jira-developers has that Tempo looks at. However, this doesn't explain why it only occationally happened.

Either way, it is working fine for me know. Thanks for your help.

Thanks,
Chris

Any suggestions at all?

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