Tempo Plugin upgrade to 7.1.1.1 failed

[Milan Rusek]

Hi,

when I try to upgrade Tempo Plugin JIRA reports me the following message:

Problem accessing plugin file at https://plugins.atlassian.com/download/plugins/is.origo.jira.tempo-plugin/version/1673?from=upm.

In log files I found this:

2012-05-15 19:24:07,433 pool-2-thread-1 ERROR milanrusek 976x18137x1 a43nfq 85.71.97.86 /rest/plugins/1.0/upgrades/all [rest.resources.upgradeall.UpgradeAllTask] Failed to download https://plugins.atlassian.com/download/plugins/is.origo.jira.tempo-plugin/version/1673?from=upm

com.atlassian.sal.api.net.ResponseException: Failed to download plugin: Client response status: 403

at com.atlassian.upm.impl.PluginDownloadServiceImpl.get(PluginDownloadServiceImpl.java:134)

at com.atlassian.upm.impl.PluginDownloadServiceImpl.get(PluginDownloadServiceImpl.java:121)

at com.atlassian.upm.impl.PluginDownloadServiceImpl.downloadPlugin(PluginDownloadServiceImpl.java:93)

at com.atlassian.upm.rest.resources.upgradeall.UpgradeAllTask.download(UpgradeAllTask.java:138)

at com.atlassian.upm.rest.resources.upgradeall.UpgradeAllTask.call(UpgradeAllTask.java:74)

at com.atlassian.upm.rest.resources.upgradeall.UpgradeAllTask.call(UpgradeAllTask.java:40)

at com.atlassian.upm.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:72)

at com.atlassian.upm.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:65)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)

at java.util.concurrent.FutureTask.run(FutureTask.java:138)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:885)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:907)

at java.lang.Thread.run(Thread.java:619)

2012-05-15 19:24:22,476 pool-2-thread-2 ERROR milanrusek 977x18361x1 a43nfq 85.71.97.86 /rest/plugins/1.0/ [rest.resources.install.InstallFromUriTask] Error downloading plugin from https://plugins.atlassian.com/download/plugins/is.origo.jira.tempo-plugin/version/1673?from=upm

Could you let me know where is the problem?

Best Regards,

Milan

[Arun Bhalla · Accepted solution]

Hi Milan,

The HTTP 403 response indicates that your JIRA instance was not able to access plugins.atlassian.com or Tempo's server where the plugin download is hosted. If you open that link in a browser, are you able to download the plugin? If so, you could upload the downloaded plugin to your JIRA server using the Universal Plugin Manager.

This HTTP status could also be caused by a firewall blocking outbound requests from your JIRA server. If that seems possible, you can check the JIRA instance's HTTP proxy settings. In case you may need it, here's the knowledge base article for specifying the Web Proxy: http://confluence.atlassian.com/display/JIRAKB/Configure+Web+Proxy+Support+for+JIRA.

[Milan Rusek]

Thank you! I have downloaded the plugin manually and upload to the JIRA server. Link to the plugin was ok but JIRA can not download this from there. I don't know why.

Now it works well.

Best Regards,

Milan