I remember seeing this before somewhere. When you create a sub-task, the Resolution field gets set to the default 'Unresolved'. Where in the workflow would I change that?
We saw that 'Unresolved' was set to the default in Issues Attributes/Resolution and 'Cleared' defaults. But when I created a sub-task the resolution was still set to 'Unresolved'. Is there a way to prevent this from happening? Resolution also appears required but when looking at Default Field Configuration it is not required.
Ah, be careful here - "unresolved" is a display, NOT the value. It actually means "the field is empty".
If you've added "unresolved" as a resolution, then that would explain this - the strike-out is based on "field is not empty", so if you've got a resolution of "unresolved" instead of "null which displays unresolved", you'll be breaking the functionality. Could you check that before we go further? Go to admin -> Resolutions and make sure there really is no "unresolved" on the list?
And have a word with the other admins to make sure they don't put it back! They've accidentally set up a nonsensical situation where issues appearing as "unresolved" are resolved, simply because there is something there!
However, you need to check your workflows to make sure it's not being set by any post-functions in them. Also, if you have a lot of issues that are resolved-but-unresolved, then you might want to do this when the system is quiet - it needs to edit and re-index every issue that has the incorrect setting.
OK, getting closer. I removed the resolution 'Unresolved'. I created a new task and it applied the system 'Unresolved'. In ActivityTimeline, it was not crossed off. I then went to edit the task so that I could add an estimate. I was unable to save the page because resolution is required, technically it said: http://screencast.com/t/fkdFMQWdFjHo.
How do I make the resolution not required or keep it NULL?
Getting there :-)
Go back into the project header and look for the "field configuration scheme". Go into that and look at each field config (often, there's only one, but not always). Go into each of them and find the field "resolution". You'll find that resolution is set to mandatory, which you can click on to revert to optional.
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