Support for Script Runner

Hi,

I wonder how much we can trust in the support for
addon-com.onresolve.jira.groovy.groovyrunner

We like and use the plugin but see a risk to use on company level without a Service Level Agreement.


How much can we trust to get support on this plugin in case of problems ?

How long is the lead time to get a certified plugin for new versions of jira ?

Is it possible to get some SLA if we would pay for it ?

How long does it take that support will work on a bug or problem ?

I guess you can understand my questions as i want to mitigate the risk by using your great and very useful plugin. Bad that such a functionality is not offered form Atlassian itself as this would avoid asking this questions.

Many thanks!

1 answer

0 vote

You can contact me at myfirstname dot mylastname @gmail.com if you would like to discuss options.

But for the broader picture, you have to make a value judgment based on factors important to you, eg how long the vendor has been in the game, how many downloads, how many reviews/ratings, criticality of the plugin to your business process.

> How long is the lead time to get a certified plugin for new versions of jira ?

Atlassian should publish metrics on this, but for 6.3 it was within 24 hours, normally it's within a week or two (for this plugin).

I do answer support queries as promptly as possible, but not everything is a support query. See https://jamieechlin.atlassian.net/wiki/display/GRV/Getting%20Helpfor more about that.

I'm reluctant to declare it as "Supported" because I don't really know what means in this context, eg would this be a support query? It would be like saying "I support every and all custom plugin development".

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

850 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you