I wonder how much we can trust in the support for
We like and use the plugin but see a risk to use on company level without a Service Level Agreement.
How much can we trust to get support on this plugin in case of problems ?
How long is the lead time to get a certified plugin for new versions of jira ?
Is it possible to get some SLA if we would pay for it ?
How long does it take that support will work on a bug or problem ?
I guess you can understand my questions as i want to mitigate the risk by using your great and very useful plugin. Bad that such a functionality is not offered form Atlassian itself as this would avoid asking this questions.
You can contact me at myfirstname dot mylastname @gmail.com if you would like to discuss options.
But for the broader picture, you have to make a value judgment based on factors important to you, eg how long the vendor has been in the game, how many downloads, how many reviews/ratings, criticality of the plugin to your business process.
> How long is the lead time to get a certified plugin for new versions of jira ?
I do answer support queries as promptly as possible, but not everything is a support query. See https://jamieechlin.atlassian.net/wiki/display/GRV/Getting%20Helpfor more about that.
I'm reluctant to declare it as "Supported" because I don't really know what means in this context, eg would this be a support query? It would be like saying "I support every and all custom plugin development".
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