I wonder how much we can trust in the support for
We like and use the plugin but see a risk to use on company level without a Service Level Agreement.
How much can we trust to get support on this plugin in case of problems ?
How long is the lead time to get a certified plugin for new versions of jira ?
Is it possible to get some SLA if we would pay for it ?
How long does it take that support will work on a bug or problem ?
I guess you can understand my questions as i want to mitigate the risk by using your great and very useful plugin. Bad that such a functionality is not offered form Atlassian itself as this would avoid asking this questions.
You can contact me at myfirstname dot mylastname @gmail.com if you would like to discuss options.
But for the broader picture, you have to make a value judgment based on factors important to you, eg how long the vendor has been in the game, how many downloads, how many reviews/ratings, criticality of the plugin to your business process.
> How long is the lead time to get a certified plugin for new versions of jira ?
I do answer support queries as promptly as possible, but not everything is a support query. See https://jamieechlin.atlassian.net/wiki/display/GRV/Getting%20Helpfor more about that.
I'm reluctant to declare it as "Supported" because I don't really know what means in this context, eg would this be a support query? It would be like saying "I support every and all custom plugin development".
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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