SumUp calculates fields not visible due to Issue Security level.

SumUp calculates summation from fields not available to the user due to issue security levels it seems. This makes the total incorrect as seen by the user.

1 answer

This widget could not be displayed.

Hey John,

are we talking about the standard security options in JIRA for issues?

We could reproduce this behauvior with an inconsistent index and fixed it by run a reindexing.

I hope this will help




Hi (Just jumping in as I work with John!) The problem is this. We use issue security to determine who can see certain issues. In this case the issue security level is based on a "user" field on the issue. So I can see issues where my name is in the "employee" field for example. If I have a filter which returns a list of issues, but some issues are excluded from the displayed results due to the issue security level (because my name is not in the "employee" field), the summed value seems to include the issues which are not visible, which makes it appear to be an incorrect calculation. Does that make sense? Thanks for any help!

Hey John, i got it. i could reproduce it and i created an issue for that. Let's see what we can do Cheers Benjamin

Many thanks folks, hopefully a resolution is closer now.

Hey again, can you please tell me which jira version you have? Thank you Cheers Benjamin

Hi, We're on 6.1.6 at the moment.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

507 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you