Structured View Summary of Hours incorrect

Hi Tobias,

Do you have a known but under the structured view where hours are not adding up correctly against a ticket?

It appears for a ticket with 3 time entries we the summary for the ticket is only showing the most recent hours, rather than adding up the total hours spent.

If you need a screenshot, please let me know.

2 answers

1 accepted

Hi Arron,

Another thing - if you have this behaviour in your timesheet (not in the Reporting menu), did you consider that the timesheet by default does not show all your work logs, but only the work logs for the last 7 days? To get all work logs you would need to change the start date in the search.


Great, will keep that in mind.

Hi Arron,

Do you have that behaviour with version 2.3.1 (or an older version) or brand new version 2.3.2? If with the new version, please provide a screenshot (including the search you have performed). All queries for reporting and for the timesheet have been changed in 2.3.2, and even though we have tested a lot, there might be some issues still ... If the problem occurs in 2.3.1, I recommend to update to 2.3.2.


Thanks, I didn't realise you had pushed the update.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Apr 19, 2018 in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

366 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you