Story Map crashes after install

I've just installed the trial version of Agile Story Map. When I click the Story Map link it crashes with a system error. I'm running JIRA Enterprise: Hosted.

I get the following cause: peer not authenticated

Then a stack trace.

2 answers

1 accepted

0 votes
Answer accepted

Hi Wolfie,

yes this exception occurs due to an SSL certificate:

Until now I was not aware that plug ins are available at the on demand environment - or is it a dedicated environment, hosted by Atlassian?

This week we will release version 2 of story map, where this issue is solved!



sorry for my late reply - it seems that the email notification did not work :(

Thanks Florian. Do I need to uninstall and reinstall version 2? And will the trial period restart, because I've wasted over a week trying to resolve this issue.

No, an update should be enough. If your trial period expires, just apply for a new 30 day period and you will get it, of course.

Hi Florian. I just updated to v2 and it still crashes. Also the Story Map link on the bar near the top of the screen reads StoryMap.label

Hi Wolfie, I see. it is a new build (2.0.1) provided. please update.

but is it still the same exception or a NullPointerException?

Hi Florian, it's a null pointer exception. I can send you the stack trace if you need it.

ok, this what we solved with 2.0.1, isn't it? thx for this info Wolfie!

Didn't solve it for me. I still get the null pointer error

hm ok, could you please provide the stack trace? do you use GreenHopper? which version?

yes, of course!

Can't fit it in here. Can I email it to you?

0 votes

It's trying to connect to something that's ssl protected (https probably). It has not been given the right certificates to connect to it. I think this is down to how you've configured it - what are you using it to connect to?

Thanks for the feedback Nic. I'm running a hosted version of Jira, so all the configuration I've done so far was to install the trial version of the plugin. Other than that I've done nothing.

So you have not tried to connect it to anything else yet?

What do you mean by "hosted"? If you're not running it on your own servers, you might need to get in touch with the people who are hosting for you.

It's hosted by Atlassian. So I have nothing to do with the server configuration. I've had no help from them. They've referred me to the people who wrote the plugin and so far I've heard nothing from them, so I think I'll remove it and write it off as a waste of time.

Sorry to hear that, but I think you've made the right choice. Atlassian's stuff is broadly correct in it's setup and all the problems I've seen getting OnDemand to talk to other systems have been on the other systems end of it. Without support from the plugin authors, I agree that you're probably stuck :-(

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