Story Map Blank Page when accessed, I have normal text, no special characters

[Dconte]

So in looking at the questions it appears many us have the same issue dispite the browser, what I have not seen is a qualified response with a resolution.

Rating this 1 star and would use a negitive if an option, I certainly hope a qualified response is coming given you want 4k, which is over priced to begin with.

[Florian Bauer]

Hi Dconte,

the last user response to this topic was, that it is working with the latest version! Currently I am not able to reproduce a blank page in our test environment any more.

However, imaginable reasons for this issue could be:

- some particular characters in summary, description field of your issues; versions, components, gh versions, status or title and description of the selected project.
- a very big number of stories and epics in the selected project

how to debug it:

- try another project and check if you run into the same error
- add ?output=xml to the story-maps's url and check if you will obtain a valid xml
- please send me this xml and I can reproduce the issue!

thanks,

Florian

[Dconte]

thanks

[Florian Bauer]

Hi Dennis,

today we published version 2.2 which supports JIRA 6 on the one hand and on the other we changed the UI mechanism basically. This means the blank screen bug should be fixed now!

I hope this makes you able to finish reviewing the plug in ;)

Florian

[IT Systems]

Hi Florian,

I have just installed the test version 2.2 on our 5.2.11 environment and I am getting the blank screen issue across all our projects. Do you know if there any conflicts with any other plugins, or with the agile plugin.

thanks

Nick

[Jason Cooke]

Hi - I am also having this problem. Just downloaded the trial version, did reindex and just getting a blank page when I select Story map