I have downloaded the free trial of your plugin and it seems to meet my requirements except for the start/stop time condition. I cannot manage to have it start and stop depending on the assignee.
To be more precise, I would like the time to start when the ticket is assigned to someone inside my company and the time to stop when it is assigned to someone outside the company.
I tried to create custom events and post functions but it doesn't work and I cannot figure out a way to do what I want.
Could you please tell me how I can do that if that's even possible ?
Thank you very much.
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