Some users cannot access Gantt chart

[David Brooks]

I have installed Gantt Cloud, and it works fine for me at this location:

https://foodient.atlassian.net/plugins/servlet/ac/eu.wisoft.gantt-ondemand/gantt-charts?project.id=10000&project.key=FPV

However, my colleagues cannot access the report, and have observed the following behaviour in Chrome and Firefox:

First, it's just a forever-loading screen: "Add-on Gantt Cloud is not responding. Wait or cancel?"

Second, eventually, it fails: "JWT Authentication failed Error response returned: Expired Token"

Any ideas what might be causing this? I couldn't find any permissions settings or similar.

EDITED 2014-08-05 12:54BST:

I think I realise what's happening.

I assumed that the Gantt charts I created would be shared with all other users. This, I assumed, would include my settings for "archived projects" and "JQL query". This doesn't seem to be the case - their screens were timing out because the settings I had applied limited the number of tickets drastically; my colleagues' screens did not have this, and were polling thousands of tasks.

So my question should perhaps be rephrased to:

"How do I share my archived project and JQL settings with my colleagues?"

I can easily send them an email, but it creates an on-going maintenance problem if I change the settings at all.

Many thanks,

David

[Adrian Wieczorek]

Hi David,

All filters settings are stored per user and can't be shared at the moment. However, all the filtering feature soon is going to be revamped in a way that each user will have ability to have many filter settings and share them with others. You can check the roadmap to see more details on this:

https://wisoft.atlassian.net/wiki/display/GanttOnDemand/Roadmap

[David Brooks]

I think I realise what's happening.

I assumed that the Gantt charts I created would be shared with all other users. This, I assumed, would include my settings for "archived projects" and "JQL query". This doesn't seem to be the case - their screens were timing out because the settings I had applied limited the number of tickets drastically; my colleagues' screens did not have this, and were polling thousands of tasks.

So my question should perhaps be rephrased to:

"How do I share my archived project and JQL settings with my colleagues?"

I can easily send them an email, but it creates an on-going maintenance problem if I change the settings at all.