Some of the billing keys have Status "Project 'null' not found"

Within the 'account manager' tab of tempo configuration, some of the billing keys have Status "Project 'null' not found". This can be temporarily resolved by editing the keys, delete the project from the keys and re-add them.

Then the next time I add a new billing key using the import csv button, some of those keys breaks again and I would need to repeat the temporary workaround by re-adding the project to the keys again, which is very time consuming.

Is this an issue that you're aware of and is there a fix for it?

I'm using JIRA 4.4.3, Tempo version 6.5.0.2#2219.

Thanks

1 answer

1 accepted

This widget could not be displayed.

It looks like you have downloaded the account information and uploaded the csv file again. In your Tempo version 'null' is added to the csv file.

If you are using the download/upload to maintain the account info you have to remove null from the csv file before importing.

This behaviour has been fixed since Tempo 7.0

Sverrir Tynes
Tempo support

This has fixed my problem. Thank you very much.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

487 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you