It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
I am wondering if this works in conjunction with JIRA Service Desk?
I would like for the 'issue types' which are defined from the customer portal (ie. 'Add new account' 'delete system' etc. to, when generated, attach the associated checklist to the issue.
For instance, in the example of 'Add new account', the user would log in to the service desk, select the particular request "add account" and then put in a description "need account for X to access Y.". This would generate an issue of type "Add account". This issue type would be associated with a particular checklist, in this case something like:
* Get approval from App Manager
* Get approval from user's manager
* Create account
* Document account
* Register Training
* Notify User
The goal is that this way, on issues which have consistent checklists, all steps are validated.
Thanks for any insight!
Hi @IT Accounts
Thanks for the question!
At this moment Smart Checklist cannot assign default checklist per issue type. However, we have considered your request and added this feature to our backlog. Thank you for your input!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreAtlas Camp is our developer event which will take place in Barcelona, Spain from the 6th -7th of September . This is a great opportunity to meet other developers and get n...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.