Slack Integration: Jira Cloud instance was disabled by administrator

I just re-installed the JIRA app in Slack, and now I get

"Jira Cloud instance was disabled by administrator" error each time I try /jira <url>

I suspect that removing it and then adding it back has something to do with it. I am the admin on my Jira cloud, and that's how I connected it. The initial connection part (presumably oAuth part) connects fine.

 

2 answers

Tried again today, and still having this issue. 

I have removed Slack accounts from all of the JIRAs...

Issue Solved

  • This is not related to the permissions with your project so do not go down that line.

Steps To Solve

  1. Sign into your JIRA
  2. Top "Gear" icon and pick System
  3. Select "Add Ons"
  4. On your left, pick "Manage Add Ons"
  5. In "Manage add-ons" Screen, type in Slack in the filter field, and then pick System from the pull down
  6. If #Slack appears in the list, then you have the same problem as I had.
  7. Press Configure
  8. Finally, you will find "Enable Slack Integration" being Off. Turn that on and you are all set!
  9. Go back to Slack and do the /jira <your jira url>

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

86 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you