So the use case is the following.
A single Service Desk project. All customers use this service desk.
Need a knowledge base. But, here is the catch. The different customers can't see KB articles for other customers.
I think this is possible using groups and adding service desk customers to these groups.
Then have a single knowledge base with page restrictions based on the groups.
Would this work?
Possible issues with this approach...
The Big Questions
Does anyone have a better approach?
Are there any plugins that could help solve this?
Did some testing using groups and restrictions with a single KB space a page restrictions and that seemed to work fine from portal. KB only return pages according to the restrictions.
This was a server instance though.
How to centrally manage groups in cloud? Can a Jira instnace be the user directory in cloud as it can on server instances?
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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