So the use case is the following.
A single Service Desk project. All customers use this service desk.
Need a knowledge base. But, here is the catch. The different customers can't see KB articles for other customers.
I think this is possible using groups and adding service desk customers to these groups.
Then have a single knowledge base with page restrictions based on the groups.
Would this work?
Possible issues with this approach...
The Big Questions
Does anyone have a better approach?
Are there any plugins that could help solve this?
Did some testing using groups and restrictions with a single KB space a page restrictions and that seemed to work fine from portal. KB only return pages according to the restrictions.
This was a server instance though.
How to centrally manage groups in cloud? Can a Jira instnace be the user directory in cloud as it can on server instances?
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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