So the use case is the following.
A single Service Desk project. All customers use this service desk.
Need a knowledge base. But, here is the catch. The different customers can't see KB articles for other customers.
I think this is possible using groups and adding service desk customers to these groups.
Then have a single knowledge base with page restrictions based on the groups.
Would this work?
Possible issues with this approach...
The Big Questions
Does anyone have a better approach?
Are there any plugins that could help solve this?
Did some testing using groups and restrictions with a single KB space a page restrictions and that seemed to work fine from portal. KB only return pages according to the restrictions.
This was a server instance though.
How to centrally manage groups in cloud? Can a Jira instnace be the user directory in cloud as it can on server instances?
Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs