Setting up customers to view/approve timesheets

I'm trying to setup my Tempo permission to allow my customers to view team timesheets. In JIRA I created a Customer group and have given the Customer group the following permissions in JIRA:

Global Permissions: JIRA Users and Browse Users

Additionally under the Permission scheme Customers can:

Create/Edit/Schedule Issues, Vote on Issues, Add/Edit Comments.

In Tempo permission for Customers have been set to: Team Manager and Time Tracking

The problem is when the Customer views a user or Team Members timesheet and clicks on an entry they can see the planned work description, but the actual work description says "No Access"

Does any know what is missing?

I even tried giving them to the Tempo Administrator rights but that did not solve this problem.

1 answer

1 accepted

1 vote
Answer accepted


It looks like that you are not using the latest Tempo version as before Tempo 7.6 No access was displayed if user do not have Browse Issues or Log Work on issues permission. In Tempo 7.6 we released the following issue that requires Browse permission only.

Hope this helps

Sverrir Tynes
Tempo support

I'm using the version supplied with Atlassian OnDemand which is Wish they'ed update it.

The update is on the way

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


203 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you