Set assignee based on customfield in JSON for Automation

Hi there,

I'm trying to do the following:

When issue is created based on conditions I set, I want to assign the ticket automatically to the "Reporting Manager", which is a custom field (customField_10683).

So, assignee = $customField_10683 is what I want to do.

It seems the only way to do this in Automations with JSON in the "Edit Ticket" action, but I can't wrap my head around the syntax.

Can anyone help?

Thanks,

Darryl

 

1 answer

1 accepted

Hey Darryl,

No need to touch any JSON, we can do this very easily using a Smart Value:

Screen Shot 2018-01-24 at 11.41.01 am.pngThis should work so long as the custom field is storing the user key.

Cheers,

Huw

Thanks Huw.  That works great and is much easier than the JSON I did manage to get working, which was:

{
    "fields": {
        "assignee": { "name": "{{issue.customfield_10683}}"}
    }
}

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