I'm trying to do the following:
When issue is created based on conditions I set, I want to assign the ticket automatically to the "Reporting Manager", which is a custom field (customField_10683).
So, assignee = $customField_10683 is what I want to do.
It seems the only way to do this in Automations with JSON in the "Edit Ticket" action, but I can't wrap my head around the syntax.
Can anyone help?
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