Set assignee based on customfield in JSON for Automation

Hi there,

I'm trying to do the following:

When issue is created based on conditions I set, I want to assign the ticket automatically to the "Reporting Manager", which is a custom field (customField_10683).

So, assignee = $customField_10683 is what I want to do.

It seems the only way to do this in Automations with JSON in the "Edit Ticket" action, but I can't wrap my head around the syntax.

Can anyone help?

Thanks,

Darryl

 

1 answer

1 accepted

Accepted Answer
0 votes

Hey Darryl,

No need to touch any JSON, we can do this very easily using a Smart Value:

Screen Shot 2018-01-24 at 11.41.01 am.pngThis should work so long as the custom field is storing the user key.

Cheers,

Huw

Thanks Huw.  That works great and is much easier than the JSON I did manage to get working, which was:

{
    "fields": {
        "assignee": { "name": "{{issue.customfield_10683}}"}
    }
}

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Marketplace Apps

You + one app + a desert island...

Hi all! My name is Miles and I work on the Marketplace team. We’re looking for better ways to recommend and suggest apps that are truly crowd favorites, so of course we wanted to poll the Community. ...

982 views 4 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you