Scriptrunner condition initiater is customer

[Jason Whitaker]

I’m trying to write a scriptrunner event listener to run a custom event when the “issue comment” event is fired and a certain condition is met.

The condition I am trying to validate is whether the initiating user of the comment is a customer.

[Nir Haimov]

Hi @Jason Whitaker ,

You are reffering for Jira Service Desk Server, right?

[Nir Haimov]

Assuming your answer will be "yes".

Here is the code of how to do it:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.security.roles.ProjectRoleManager

def commentManager = ComponentAccessor.getCommentManager()
def comments = commentManager.getComments(event.issue)

def author = comments.last().authorApplicationUser

def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager.class)
def role = projectRoleManager.getProjectRole("Service Desk Customers")

if (projectRoleManager.isUserInProjectRole(author, role, event.issue.getProjectObject())) {
   //Gets here if the author of the comment is customer
   //Write here what you want to do
}

I tested it, and it work.