Script Runner impersonate(switch to different user) feature issue

We purchased the license and update the script to latest version. When I choose the user I want to impersonate in this case is "bsbtracs" and I click run. The Jira refresh but I didn't login as that user, I am still login as me. 

More interesting thing is that the Audit log does show that I impersonate the person I intended. 


I have attached a screen shot of the Audit log, can someone please help or give suggestion on how to fix this issue?

Screen Shot 2017-08-18 at 9.38.18 AM.png
Thanks,
Jason

1 answer

0 votes

After running the impersonation, a small link will be displayed in order to actually impersonate the user. Have you also clicked that link?

Hi yes I have clicked that link and it redirect me to the Jira dashboard which is the default page but I am still logged in as myself. Thanks for checking in though.

I have also tried this on safari and chrome and this still occur. I also tried uninstalling the plugin and reinstall but the problem persist.

Hi Jason,

Then I would suggest contacting ScriptRunner Support Team:

https://productsupport.adaptavist.com/servicedesk/customer/portal/2/group/24

marketplacevendorsupport@adaptavist.com

Regards

Hi @Ignacio Pulgar [Tecnofor],

thank you for the suggestion and I have already contacted the Script Runner Support team.

Thanks,
Jason

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